Deborshi Sahaji

WORK HISTORY

ABOUT DEBORSHI SAHAJI

I am a Lead with over five years of experience in the fintech industry, specializing in recovery operations, portfolio management, and performance improvement.In my current role, I actively manage my own collection portfolio while also supporting and guiding the team to achieve overall recovery targets. I handle escalations, monitor key performance metrics (DPD, roll rates, resolution rates), and ensure compliance with regulatory and company standards.Along with achieving my individual targets, I assist team members with strategy guidance, objection handling, difficult cases, and process clarity — acting as a support pillar to improve overall team productivity and performance.Key strengths: • Individual portfolio handling & target achievement• Team support & performance monitoring• Escalation and complex case management• Recovery strategy execution• Data tracking & reporting• Compliance-focused operationsI believe leadership is not just about designation, but about accountability, consistency, and setting performance benchmarks through action. I aim to continue growing within fintech and risk operations while contributing to strong, ethical, and result-driven collection processes.