Deborah D.
Responsabile Ufficio Reclami Presso Lis Pay Spa @Lis Holding
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WORK HISTORY
Responsabile Ufficio Reclami Presso Lis Pay Spa @Lis Holding
Milan, IT
EDUCATION
Libera Università di Lingue e Comunicazione IULM
BSc in Public relations and Corporate Communication Faculty Of Communication, Public Relations And A
Università Cattolica del Sacro Cuore
MSc in Business, Media and Organizational Communication, curriculum Marketing&Media product planning
Liceo Scientifico
Maturità scientifica
SKILLS
ABOUT DEBORAH D.
I\'ve been working in Banking and Financial Services Industry for 12 years, reaching a deep knowledge of Banking Regulations: Psd2 Directive, T.U.B, Banking Transparency Regulations, Claims Regulations, GDPR Directive. I\'ve covered several roles: from commercial roles to staff roles. I manage two operating units : Corporate Protocol and Claims with a direct reporting line of 4 people. My background mainly focused on compliant management and customer satisfaction management but I also had experiences in marketing, sales and banking advice. I am used to handle challenging situations under pressure related to Project development, system implementation and daily tasks. My personal skills are: flexibility, multi-tasking, team player, good negotiation skills, high-quality standards and strong customer and stakolder orientation.
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