Deborah Okoro

Assistant Community Manager @Eenhoorn LLC

San Antonio, TX, US

Approaches resident concerns and complaints with empathy, understanding, and a solutions-driven mindset, coming to fair resolutions in a timely, honest, and effective manner-Creates and implements organizational materials to streamline daily operations and promote efficient and effective standard operating procedures-Provides dynamic community tours tailored to prospective residents\' needs and hot buttons for their next potential future home, giving them a thorough understanding of what the community has to offer and closing sales by making prospects feel welcome and valued from their initial interaction through the time they leave the property and beyond-Curates and implements resident events and resident retention initiatives, as well as conducts welcoming and supportive new resident orientations-Provides exemplary customer service to all prospective and current residents, vendors, contractors, and other visitors to my community, addressing needs as efficiently and thoroughly as possible-Ensures that current and former resident issues are acknowledged, addressed, and resolved in a timely manner, with follow up after the fact to ensure all parties feel that a satisfactory resolution was reached-Maintains a minimal to zero dollar level of delinquency by overseeing the collection of rent and other residential fees, ensuring they are paid in a timely manner and following up on delinquent accounts quickly and consistently-Executes and negotiate new leases and lease renewals, striving to maintain an occupancy level of 95% or higher at all times-Develops sales & marketing campaigns to attract new residents-Inspect models and leasing office daily to ensure that each is spotless and representative of company standards

University of Houston

Bachelor of Science (B.S.), Psychology, with minors in English and Leadership Studies