Deborah Wilson
- Role
- Customer Success Manager at Trintech
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Deborah Wilson
As a Customer Success Manager at Trintech, I collaborate with internal departments to…
Experience
Customer Success Manager
Nov 2022 — Present
Responsible for retaining a book of over $13M in recurring revenue. • Act as primary point of contact throughout customer lifecycle • Drive adoption/expansion of the Trintech’s suite of accounting products • Ensure KPI’s are being met, upgrading, getting client references, and client survey interaction. • Onboard and manage new customers. • Propose creative solutions to client’s based on customer business goals. • Identify growth opportunities within client base and work with success plan to achieve growth goals. • Project manage client initiatives and ensure seamless execution. • Resolve customer issues/complaints. • Advocate for customers internally • Maintain expertise on industry trends/practices and competitive landscape.
Education
Hampton University
Bachelor of Science (BS), Business Administration and Management, General
2002 — 2006
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