Deborah Williams

About Deborah Williams

TECHNICAL TRAINING AND IMPLEMENTATIONS LEADER with strong experience overseeing and developing technical programs including strategy and training for process improvement initiatives, system upgrades / integrations, staff development, risk mitigation, and customer implementations. I am a subject matter expert adept at collaboration, training needs identification, multi-project workflow, process analysis and improvement. I possess expertise in planning, developing, executing and reporting. My project management strengths support large to small projects and timely delivery of programs.CAREER HIGHLIGHTS:• Conducted Technology Transfer and Training for New HP Business Unit in Costa Rica• Technical Presenter: HP Software Forum: Availability Management with HP OpenView and MC / Service Guard (High Availability Clusters)SKILLS AND EXPERTISE: Role Focus:Information Technology ImplementationsTechnical Training SMEIT ServicesConsultingSales SupportTraining Development / FacilitationTrain the TrainerApplicable Skills:Technical Product KnowledgeSoftware / HardwareIT Transformation StrategyNew System LaunchSystems Integration / UpgradeRisk MitigationProcess / Policy / Procedures DevelopmentMetrics / Data ReportingPlanning/SchedulingKPIs / GoalsChange ManagementGap AnalysisProblem SolvingIssue ResolutionService DeliveryEnd User SupportCustomer ServiceSLA / ContractsKey Stakeholder ManagementBusiness Operations LeadershipCross-functional Team LeadDirect SupervisionHireCoachMentorOperations AnalysisRisk MitigationProcess ImprovementChange ManagementLeadership:Cross-functional LeaderTeam BuildingCoachingCommunication Skills:Virtual and in-Person Presentations SkillsDocumentationWeb Conference HostPodcastSpecialties: Co-Author HP OpenView Systems Administration Handbook Aided Design/3D ModelingCloud Computing Web DesignPublishing

Experience

1. Technical Trainer

   Amazon Web Services (AWS)

   Jul 2022 — Present · US

Education

• University of San Francisco

  Masters, Management Information Systems

  2006 — 2008

• City University of Seattle

  Bachelor of Science (BS), Computer Systems Networking and Telecommunications

  1995 — 1997

Skills

• Program Management
• IT Service Management
• Information Advisory Council Nominee for Innovaton
• Leadership
• Startup Development
• Unix
• Startup Marketing
• Certified Autocad Instructor
• System Administration
• Customer Service
• Small Business
• Hp
• Social Media
• Solution Architecture
• Distinguished Service Award for Leadership, the Links, Inc.
• Itil