Deborah Kingon-Rouse
Customer Journey Manager @NatWest Group
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WORK HISTORY
Customer Journey Manager @NatWest Group
Edinburgh, GB
Focusing on ‘I want to deposit cash and cheques or withdraw cash’ journey for Corporate and Institutional Banking, NatWest Group - my role is to bring our people together to co-design wonderful experiences for our Commercial Banking Customers- Leading the delivery of customer journeys that cut across organisational boundaries - as our customers experience them- Developing and maintaining an appropriate set of products to manage non-personal customers’ cash and cheque needs- Improving the customer experience by using market insights, competitor intelligence and customer data to understand customer needs.
EDUCATION
Heriot-Watt University
Master of Arts (MA)
SKILLS
ABOUT DEBORAH KINGON-ROUSE
Customer Journey Manager, NatWest Group
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