Deborah Idowu
Certified System Administrator|| Business Analyst|| ServiceNow Business Analyst|| Certified Scrum Master|| Quality Assurance Analyst|| Process Analyst|| ServiceNow Certified Implementation Specialist
- Role
- Servicenow Business Analyst at CRISPR Therapeutics
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Deborah Idowu
Over the years, my main goal as a business analyst is to use ITSM best practices and ITIL…
Experience
Servicenow Business Analyst
Mar 2022 — Present · Richmond, TX, US
Act as liaison between business stakeholders and the ServiceNow team.Clearly define the scope of the project with specific aspects of the ServiceNow CSM module we are looking to implement or improve with the development team. Lead the implementation and configuration of the ServiceNow Demand Management module, enabling beer tracking and analysis of demand requests. Support the implementation of ITSM processes using ServiceNow, which involves ServiceNow mapping between various Configuration Items (CIs), services, users, incidents, changes, and other elements within the IT environment. Collaborate with stakeholders from various business units to gather requirements and align demand with organizational goals. Conduct demand forecasting and analyze historical data to anticipate future resource needs and potential bottlenecks. Assist using ServiceNow to create visual representations for IT services,and their underlying infrastructure
Education
Houston Community College
Associate of Arts and Sciences (A.A.S.)
2010 — 2013
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