Deborah H.

Client Services Counselor (Account Executive) @Synergy Global Housing

Los Angeles, CA, US

As Client Services Counselor, I nurture VIP client relationships and manage a multi-million-dollar portfolio including Riot Games, JPL NASA, and The Walt Disney Company. In partnership with corporate housing partners, I execute complex and large-scale relocations and source luxury high-rise apartments across the US by leveraging a vast supply chain network.Select Contributions & Accomplishments: Elevated 2020 occupancy rate despite COVID-related impacts to both business and travel Hand-selected by corporate leadership to manage a new VIP client; flawlessly handled a high volume of requests including a major 700-employee re-location Appointed to the 2021 leadership program tasked with rebranding SGH and presenting to the global team Recipient of numerous honors including company-wide Employee of the Month• Cultivate affiliations with relocation companies, gaining key insights into global/domestic housing supply chain and logistics• Maintain and continually develop ongoing relationship with existing corporate and global VIP clients, ensuring their needs are satisfied and ambitious revenue growth is achieved and exceeded• Manage accounts, build rapport, and greatly contribute to revenue increases with newly acquired VIP clients JPL NASA, EPAM Systems, and Princess Cruises Global Mobility and Entertainment• Deliver high-touch support in managing Los Angeles VIP accounts The Walt Disney Company and SIRVA-Capital Group• Successfully manage a real estate portfolio on behalf of The Walt Disney Company• Relied upon by the District Manager to mentor Client Services Coordinators and Operations team and maintain elevated morale in a high-pressure environment• Outsource and successfully create relationships with properties in and out of the Los Angeles market and nationwide• Assign apartments and sign/draft Leases and Master Lease Agreements