Deborah Gamel

About Deborah Gamel

Expertise includes training, customer service, staff supervision, productivity reporting, project management, interpersonal communications and desktop support in a call center environment. I have eighteen years of call center experience in the banking and cellular industries including nine years of management experience. I am strongest in conceptual thinking, analyzing data and developing people. I have formally and informally trained various groups of people including front-line personnel and management on new systems, new techniques and daily resolutions. • Excellent customer relations’ skills• Exceptional ability to motivate employees• Develops strong working relationships• Works independently and as part of a team• Engaging presenter• Excellent oral and written communications skills• Thrives in high stress, fast pace environment• Self-starter who is organized and motivated• Strong analytical and problem solving skills • Able to interpret user needs to IT support• Working knowledge of VoIP technology• Expert in Microsoft Office softwareSpecialties: Dialer Administration, collection supervision

Experience

1. Third Party Compliance Specialist, Crcm, Crvpm Iii

   Regions Bank

   Aug 2015 — Present · Birmingham, AL, US

   Monitor and review the management of third party vendors by business units within the Bank. Reviews include initial due diligence for new initiatives, as well as the on-going monitoring of activities for compliance to legal and regulatory requirements. Risk assessments, control analysis and contractual adherence are all key components of this process.

Education

• Oxford College of Emory University

  AA, Psychology

  1984 — 1986

Skills

• Troubleshooting
• Change Management
• Organizational Development
• Management
• Team Building
• Strategy
• Business Development
• Microsoft Excel
• Team Leadership
• Project Management
• Business Process Improvement
• Business Analysis
• Program Management
• Vendor Management
• Portfolio Management
• Customer Experience
• Leadership
• Loans
• Customer Satisfaction
• Training
• Credit Analysis
• Budgets
• Finance
• Time Management
• Human Resources
• Crm
• Employee Training
• Consumer Lending
• Commercial Banking
• Coaching
• Data Analysis
• Microsoft Office
• Telecommunications
• Analysis
• Customer Retention
• Leadership Development
• Customer Service
• System Administration
• Recruiting
• Teamwork