Deborah Burke

About Deborah Burke

I bring extensive experience in account management, upselling, public speaking, and presentations to drive customer success and engagement. With a background in training at Morgan Stanley, I\'ve honed my skills in delivering impactful training solutions. I excel in captivating audiences through compelling presentations and public speaking engagements, fostering strong client relationships along the way. My strengths lie in communication, project coordination, attention to detail, and excellent organizational skills. Committed to ensuring the highest level of customer satisfaction, I am passionate about delivering tangible results through innovative training approaches.

Experience

1. Customer Success Trainer

   Morgan Stanley

   Aug 2019 — Present · Columbus, OH, US

   Facilitate comprehensive 6-week training programs on a variety of topics, including new hire orientation and banking products via Zoom.Technical product training for customer success, crossing over policies and procedures, and configuration.Deliver annual soft skill training and seasonal Tax training to existing employees, ensuring continuous professional development.Collaborate with the Instructional Design team to develop course curriculum as needed, demonstrating adaptability and versatility.Proficient in administering training via public speaking, learning management systems, Zoom, Microsoft Teams, Skype for Business, and other virtual platforms, enhancing accessibility and engagement.Assisting in the enhancement of firm quality assurance daily.

Education

• Kentucky State University

  Bachelor of Science - BS, Applied Information Technology