Deborah Allen Greene

About Deborah Allen Greene

Strong leader with strong management and communication skills. Highly experienced Customer Service professional. Ability to multitask and take initiative while tackling projects without direction. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. A self starting who enjoys a challenge.

Experience

1. General Manager

   OnTrac

   Mar 2024 — Present · Richmond, VA, US

   Delivering in a timely and accurate manner packages to recipientsMonitoring, verifying, communicating responding to and acting upon the information generated from packages out for delivery as well as responding in a timely manner to requests for information or inquiries from internal and external sources;Following up on service issues, finding solutions and achieving resolution, closing out delivery dayBuilding an operation that is capable of exceeding KPI’s, increasing volume and producing a profitSustaining a culture through actively developing people, delegating work, communicating fundamentals and monitoring performance as well as motivating, recognizing and rewarding individuals and teamsEstablishing professional relationships and channels of communication with Independent Contractors that promote and support the goals of the businessImplementing standard processes and procedures

Education

• Richmond Technical Center

  Certificate of Completion

  2004 — 2005

• University of Phoenix

  Human Services

  2015 — 2019

• Charles City High School

  Diploma

  2001 — 2005

• Bremo Pharmacy Technician Preparatory Course

  Pharmacy Technician

  2005 — 2005