Deboprotim Borah

About Deboprotim Borah

Senior Operations Manager with experience leading large-scale, cross-country teams and driving strategic operational initiatives at global companies like Uber and Amazon. I specialize in optimizing complex processes, managing high-impact compliance programs, and delivering measurable business results.

Experience

1. Cx Vendor Operations Senior Lead

   Coinbase

   May 2025 — Present · Delhi, IN

   Manage strategic relationships with third-party vendors in the compliance domain (TMS, Screening, Complaints), ensuring alignment with business goals and regulatory requirements- Monitor vendor performance using KPIs and SLAs, driving continuous improvement through data insights and regular reviews- Ensure contractual and policy compliance across vendors while collaborating with Legal, Compliance, Operations, and IT teams- Lead performance improvement initiatives using Lean Six Sigma principles to resolve issues, reduce risk, and optimize efficiency.

Education

• Kuvempu University, Shankaraghatta, Shimoga

  Bachelor of Science - BS

  2008 — 2011

• Tezpur University

  Master of Business Administration (MBA)

  2011 — 2013

Skills

• Adventure
• C#
• Microsoft Word
• Strategic Planning
• Human Resources
• Java
• Negotiation
• Microsoft Office
• Sales
• Management
• Vendor Management
• Training
• Account Management
• Powerpoint
• Microsoft Excel
• Leadership
• Project Planning
• Project Management
• C
• English
• Customer Relationship Management (Crm)
• Public Speaking
• Research
• Business Analysis
• Business Development
• Supply Chain Management
• Html
• Customer Service
• Flexibility
• Brand Management
• Marketing Strategy
• Personal Branding
• Diy
• Teamwork
• Team Management
• Communication
• Market Research
• Windows
• Marketing
• Analysis