Debopriya Paul

Itsm Consultant @Tata Consultancy Services

IN

Offered expert consultation in various modules of ITIL framework.• Engaged and collaborated with stakeholders across business and IT to define tailored approaches to deal with them hence setting and meeting their expectations.• Used Kaizen, Six Sigma methodologies to conduct periodic reviews to track progress and improvement initiatives.• Performed and analysed CSATs to understand what works best for the business.• Analysed major incident trends to identify the opportunities of reducing MTTR and avoid impact through proactive measures.• Reviewed critical project milestones and drove deliverables across functional teams.• Ensured implementation and development teams does a proper Handover Sign-Off along with relevant stakeholders.• Liaison between cross functional teams involved in project implementation and assuring that the work is satisfactorily completed as per specifications

Maharana Pratap Engineering College

Bachelor of Technology (B.Tech.)