Derek Booth
Director, Service Operations - Retail & Builder Programs at Samsung Electronics America
- Role
- Director, Service Operations - Retail & Builder Channels at Samsung Electronics America
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Derek Booth
I’m a business and operations leader with 20+ years of experience driving growth…
Experience
Director, Service Operations - Retail & Builder Channels
Dec 2018 — Present · Mooresville, NC, US
Responsible for Home Entertainment & Digital Appliance after-sales service support to Dealer and Builder channels. Design and implement service programs and digital tools which minimize complexity and add value.
Skills
- Contract Negotiation
- P
- Data Analysis
- Performance Reporting
- Recruiting
- Matrix Management
- Management
- Team Building
- Continuous Improvement
- Operational Efficiency
- Operations Management
- Customer Service
- Strategic Influence
- Service Delivery
- Process Improvement
- Vendor Management
- Sales
- Strategic Planning
- Budgets
- Expense Management
- Account Management
- Fulfillment Services
- Performance Management
- Employee Training
- Cross-Functional Team Leadership
- Strategy
- Multi-Unit Management
- Human Resources
- Training
- Customer Satisfaction
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