Debolina Roy
Senior Associate | DRx
- Role
- Senior Associate at Capgemini
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Debolina Roy
Dynamic professional with 3+ years of expertise in outsourcing business operations, client communication, and process optimization. Skilled in handling escalations, improving workflow efficiency, and ensuring service level agreement compliance across diverse sectors including telecom, security systems, and healthcare. Adept at cross-functional collaboration, team training, and performance monitoring to deliver exceptional service outcomes.
Experience
Senior Associate
Jun 2024 — Present · Kolkata, IN
Focusing primarily on a Security System project.* Managing Tier 1 & 2 billing issues in alignment with company policy.* Monitoring & overseeing various metrics for the team\'s performance.* Various auditing chats(DSATs & CSATs) data auditing, tracking SLAs and timeframes.* Ensuring customer safety by coordinating and dispatching police, fire, or medical services in response to emergency alarm triggers.* Collaborated with the HR team to streamline and support the recruitment process for bulk hiring (walk-in).* Facilitated onboarding procedures for new employees by conducting sessions on the process and key aspects of projects.* Developing and drafting SOPs for different processes to ensure consistency and efficiency.* Ensuring the execution and delivery of tasks per SLAs for TAT, quality, and C-SAT. Handling and resolving various types of escalations.* Created various documents & presentations for training sessions.
Education
Douglas Memorial Higher Secondary School, Kolkata
10+ ICSE
NSHM Knowlegde campus, kolkata
MPharm, Pharmaceutics and Drug Design
Guru Nanak Institute of Pharmaceutical Science & Technology
Bachelor of Pharmacy - BPharm, Pharmaceutical Sciences
Central Model School, Kolkata
10+2 CBSE , Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.