Debolina G.
Project Management I Revenue Operations | HubSpot Specialist | CRM Architecture | Mar-Tech | Start up strategist |
- Role
- Crm Admin at INFINIT
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Debolina G.
I am experienced in delivering full-cycle project support with a focus on end-to-end customer experience. I am a certified and proficient in HubSpot, Chargebee, and other Mar-Tech tools.I am passionate about serving as a dedicated quality and performance management champion, executing processes, tools, and systems that enhance customer satisfaction and retention. I conduct assessments, monitor and facilitate call calibrations, and coach conversations at all levels to uphold Mastercard quality expectations. I also analyze data trends to identify root causes and improve processes, programs, and tools. I am an advocate and a voice of quality across the Global Customer Care organisation, influencing and communicating why quality matters, converting data into business intelligence, and inspiring others to action.
Experience
Crm Admin
May 2024 — Present
Spearheading CRM architecture and process governance for sales and customer-facing teams, ensuring scalable and compliant use of HubSpot across verticals.Designed custom properties, workflows, and automation logic to align with unique business rules: such as time-bound discounts, multi-stage approvals, and meeting-based triggers.Reduced CRM tool dependency and improved data responsibility by decentralizing ownership and enabling self-serve access to key features for stakeholders.Created role-based permission structures and field-level visibility, supporting regional and functional segmentation (B2B, B2C, Banking stakeholders, etc.)Diagnosed and resolved complex integration mismatches between HubSpot and third-party tools like Hyperline - improving invoice-data consistency and reporting accuracy.Partnered with marketing, sales, and product leaders to develop tracking frameworks, driving alignment between deal flow, campaign results, and CRM analytics.
Education
Shri Shikshayatan College
High School/Secondary Diplomas and Certificates
Bachelors in Computer Science
Bachelor’s Degree, Information Technology
2007 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.