Debojyoti Basu
Customer Service & Operations Leader | 15+ Yrs Experience | Award-Winning Manager at Amazon | Lean Six Sigma Certified
- Role
- Team Manager at Amazon
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Debojyoti Basu
Customer Service & Operations leader with 15+ years of experience managing large teams, improving customer experience, and driving operational excellence. Currently a Team Manager at Amazon, recognized as Employee of the Year (2021) for delivering top performance and leading critical customer-focused projects.Proven track record in team building, performance management, escalation reduction, and process improvement (Lean Six Sigma Certified). Passionate about coaching people, streamlining operations, and creating service cultures that enhance customer loyalty and business growth.
Experience
Team Manager
Aug 2020 — Present · Kolkata, IN
Amazon – Team Manager, OperationsAug 2020 – Present | Kolkata, IndiaLead and manage customer service teams ranging from 50 to 250 associates, leads, and trainers, ensuring consistent achievement of performance goals and SLAs.Recognized as one of the best-performing managers across India, awarded Employee of the Year (2021) for excellence in delivery and project outcomes.Spearheaded CEO escalation reduction initiatives, driving root-cause analysis and corrective action plans, leading to measurable improvements in customer satisfaction.Acted as India lead for key compliance projects (expired products, MRP overcharge cases), successfully eradicating recurring complaints.Collaborated with recruitment to hire 700+ customer service associates for India and North America businesses in 3 years.Designed and published performance dashboards tracking productivity, quality, and customer metrics, enabling better decision-making.Championed a culture of learning and development through ongoing coaching, mentoring, and performance feedback.
Education
Maria's Day School
Bachelor's degree, Business/Commerce, General
1996 — 2006
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