Debjit Sarkar

About Debjit Sarkar

Excellence is not a goal, it\'s the natural outcome of consistency, clarity, and commitment — especially when your work touches people, processes, and platforms.\"What anchors my professional ethos is a belief in continuous improvement — not just of systems and processes, but of people and perspectives. Whether working on mission-critical platform support or enhancing team culture, I operate with a human-centric approach that respects collaboration as much as delivery. I now look forward to opportunities where my journey of service excellence can continue to shape robust digital ecosystems that empower both organizations and end users alike.

Experience

1. Manager - Service Management

   Allianz Technology

   Apr 2023 — Present · Thiruvananthapuram, IN

   Steers strategic service assurance for PaaS and SaaS environments by aligning internal operations with business goals, driving quality standards, proactive support models, and continuous process optimization.Achievements:> Shaped and executed service assurance strategy for PaaS platforms, ensuring optimal service delivery aligned with enterprise objectives.> Strengthened support readiness for multiple SaaS and PaaS services by refining process frameworks, tooling, and training modules.> Championed internal operational enhancements by identifying process gaps and deploying efficiency-driven improvements.> Fostered a performance-driven team culture focused on proactive issue mitigation and continuous quality elevation.Enhanced cross-functional synergy across Engineering, Product, and Operations units to resolve systemic service challenges.> Established KPI tracking frameworks to evaluate service quality, anticipate trends, and measure the impact of assurance strategies.Key Skills Service Performance Optimization, SaaS/PaaS Operations, Process Improvement, KPI Monitoring, Cross-Functional Collaboration, Service Quality Strategy

Education

• BCET Durgapur, West Bengal University & Technology

  Master, Computer Application

  2005 — 2008

• RICIS Raniganj, The University Of Burdwan

  Bachelor, Computer Application

  2002 — 2005

• Symbiosis Centre for Distance Learning

  Corporate Post Graduate Diploma in Business Administration, Operations Management and Supervision

Skills

• Internet Protocol Suite (Tcp/Ip)
• Tcp/Ip
• Hadoop
• Gsm
• Product Management
• Visual Basic
• System Deployment
• Servers
• Itil
• Shell Scripting
• Apache Pig
• Windows
• Telecommunications
• Smpp
• Microsoft Sql Server
• Red Hat Linux
• Ussd
• Networking
• Hbase
• Smsc
• IT Operations
• Testing
• Troubleshooting
• Vas
• Sms
• Service Delivery
• Data Analysis
• Tomcat
• Linux
• Unix
• Mysql
• Unix Shell Scripting
• Hive
• Value-Added Services (Vas)