Deb Holt

About Deb Holt

I have over 20 years providing information technology solutions that exceed customer expectations resulting in extreme customer loyalty, retention and adoption of services. I have served Mid-Market as well as Fortune 500 businesses and what I’ve learned is that no matter the size and complexity of the customer business, the way to achieve business results is being your customer’s trusted advisor and understanding their unique business needs. I have been a software developer, a leader of large technology services organizations and a customer advocate. As a result, I understand the complexities of joining together diverse organizations required to provide seamless services to the customer. With this understanding, I have developed into an authentic leader that is able to achieve business results through directly leading organizations or through influence and collaboration. My professional value boils down to the following:• Exceeding customer expectations with superior service • Putting organizations and processes in place to ensure customer loyalty• Achieving business goals through pre-sales and post-sales support • Leading high-performing teams• Working at all levels of the organization to bring the best results to the customer. Core Competencies: Account Management, Service Delivery Management, Value Creation, Sales Support, Organizational Leadership, Process Improvement, Contracts/Negotiations, IT infrastructure management, IT managed services, IT outsourced services

Experience

1. Vice President, Customer Success

   Ensono

   Aug 2015 — Present

   I\'ve worked to create a customer success organization that is critical to success of our business- Established the Customer Advisory Board- Supported sales initiatives resulting in meeting sales targets for a fast growing new company- Implemented a global voice of the customer program providing the company\'s customer loyalty score- Managed contract obligations resulting in industry leading customer retention- Overhauled service management processes resulting in exceeding Gartner best in class change management metrics.

Education

• Goldey-Beacom College

  Bachelor of Science - BS, Computer Information Systems

Skills

• Governance
• Business Process Improvement
• Service Management
• Pre-Sales
• Infrastructure
• Data Center
• Project Delivery
• Management
• IT Outsourcing
• Security
• Enterprise Software
• Incident Management
• Business Process
• Enterprise Architecture
• Program Management
• IT Operations
• Consulting
• Business Intelligence
• Disaster Recovery
• Information Technology
• Managed Services
• Outsourcing
• Integration
• Project Portfolio Management
• Sdlc
• IT Management
• Solution Architecture
• Requirements Analysis
• Cloud Computing
• Saas
• Virtualization
• Resource Management
• Sla
• Process Improvement
• Vendor Management
• IT Strategy
• Software Project Management
• Crm
• Itil
• IT Service Management