Debdeep Mukherjee
Leadership, Business Strategy, Customer Experience
- Role
- Head of Vendor Management, Google Cloud at Google
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Debdeep Mukherjee
I am a seasoned business leader with over two decades of experience in customer-centric service delivery, business operations, and program management. I have an executive general management program certification from IIM Bangalore, as well as credentials in artificial intelligence and ITIL service operation. As the head of vendor management for Google Cloud, I lead the global delivery of vendor operations for GCP and M&A support, driving innovation and automation to deliver exceptional results. I partner with internal and external stakeholders to ensure quality standards, financial controls, and process improvements. Previously, I led the business operations for APJC at Cisco, supporting various CX center functions and sites across the region. I also led a global team responsible for product lifecycle management programs, field notices, and product upgrades for routing and switching platforms in different segments. I have successfully led multiple key global initiatives, including the digitization and automation of product lifecycle communication, which has a direct impact on customer satisfaction and retention.
Experience
Head of Vendor Management, Google Cloud
Nov 2022 — Present · IN
Leading the global Vendor operations for GCP Technical Support service delivery. Responsible for quality of service across multiple line of service offers including GCP Premium, Enhanced and Standard support, 1 to Many support and all M&A’s.
Education
University of Calcutta
B.Com (Hons), Accountancy
1995 — 1998
Indian Institute of Management, Bangalore
EGMP, Executive General Management Program
2011 — 2012
Assembly of God Church School
XII Std, Commerce
1983 — 1995
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