Debby Longley
Advisor Verint Workforce Optimization Technology @Cigna Healthcare
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WORK HISTORY
Advisor Verint Workforce Optimization Technology @Cigna Healthcare
I am so glad to say that I have started a new position with Cigna as a Advisor – Workforce Optimization Technology. I am hoping to be able to share my Verint experience and knowledge with a great team here to help making their Verint application the best that it can be!
SKILLS
ABOUT DEBBY LONGLEY
I am a highly skilled WFM profesional with 25 years of experience. I am familiar with the 3 main WFM tools (Verint, IEX and Aspect). Skills include RTA, Forecasting (both long and short-term), Reporting and Scheduling. I have solid working knowledge of Avaya and Cisco call routing solutions and have has experience with Amazon Connect and InContact
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