Debbie Strauch Author

Resolution Specialist with Optumrx Infusion Pharmacy @UnitedHealth Group

Work with teams to solve complex problems. Utilize phone system to respond to and transfer calls to appropriate individuals. Ask callers standard questions to understand requests, gather necessary information, and assess urgency. Take calls and questions from patients and/or providers regarding case status or schedule delivery of medication. Manage project to identify repeat callers to Optum Infusion Services and train other employees to work on project. Client Communication and problem solving