Debbie del Rosario

WORK HISTORY

EDUCATION

ABOUT DEBBIE DEL ROSARIO

As a value-added and impactful executive in the healthcare realm, I offer immense experience across utilization management, case management, quality service delivery, and overall operations. Across my entire career, I have strategically led multiple programs with the tenacity necessary to achieve complex goals inside the ever-changing atmosphere that is healthcare. While a people leader at CareCentrix, I leveraged by leadership and clinical expertise to engage, guide and retain my team of 260+ remote clinical and non-clinical professionals. I directed the team through resolutions of complex issues, implemented improved workflows that decreased work by 30%, advanced team growth through pinpoint coaching efforts from 60% to 92%, and safeguarded efficiency. I challenge the status quo to elevate to higher standard that improves our programs to deliver quality results. I spent 15 years growing and leading inside Beacon Health Options / ValueOptions Federal Services. Advancing from outpatient service manager to VP of clinical services, I have delivered robust cost savings north of $500K, achieved full URAC accreditation for Network, Utilization, and Case Management modules, and increased profits by $2.2M. Showcasing the ability to strategically and swiftly roll out impact-driven programs and exceed contract demands, I have decreased recidivism for substance abuse from 20% to 16% and surpassed standards across 100+ performance guarantees with under 5% turnover on an ending contract. With an operational and quality-centric mind-set, I can step into a role and immediately determine weaknesses and areas of focus. Over the evolution of my career, I have been tapped to overhaul programs, bring modules to compliance, and reach seemingly impossible performance guarantees. With an early career as a social worker and case manager, I offer a grassroots understanding of patient support and case management that I leverage to make the largest impact while ensuring alignment with contractual demands. As a leader, I am engaging, goal-oriented, and focused on the development of my team to ensure continued service improvement. I foster outstanding customer relations while rallying all stakeholders around goals and initiatives. I persevere in challenging times and lead with a progressive and hands-on approach to boost team engagement during periods of high change, which is evident in my rock-bottom turnover rates.