Debbie Davis
- Role
- Director - Customer Service Support at ONE Gas
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Debbie Davis
Senior level Director with deep expertise in managing new client implementations in…
Experience
Director - Customer Service Support
Mar 2018 — Present
Oversee the functions of Customer Service technology related to Training, Quality, Workforce Management, Reporting, Planning, Banner Customer Interface System, and IVR Self-Service Channel. Develop and implement workforce management functions in support of the Contact Centers across three divisions. Responsible for the overall strategy and implementation of call routing and IVR flows. Partner with IT for all contact center technology implementations. Provide strategic direction and global leadership to the Quality and Training organization.
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