Deborah C.

About Deborah C.

I am a Technology Executive with over 20 years of experience navigating the intersection of global financial technology and complex regulatory landscapes. My career is defined by a simple philosophy: technology should not just meet compliance standards—it should actively drive business clarity and operational excellence.At JP Morgan Chase, I architected a PCI technology compliance program that streamlined global workflows and reduced annual scoping activities by 75%. During my tenure at Customers Bancorp, I led the technical scaling of the bank from $2M to $10B in assets while simultaneously reducing audit findings by 65%.I specialize in:• Audit Technology Strategy: Building roadmaps that modernize how assurance is executed at scale.• Pragmatic Innovation: Leveraging data analytics, automation and streamlined platforms to provide deeper risk insights.• Operational Excellence: Reducing TCO and maximizing uptime in highly regulated, high-volume environments.I thrive on building high-performing, cross-functional teams that deliver \'compliant-by-design\' solutions. Whether leading a $55M global portfolio or advising on enterprise-wide risk governance, my focus remains on delivering secure, scalable, and well-governed technology that supports the mission of the firm.

Experience

1. Senior Technology Controls Lead

   JPMorganChase

   Nov 2016 — Present · Philadelphia, PA, US

   Program Launch: Selected to architect and lead the design of the PCI DSS technology compliance program for the Consumer Banking division, ensuring alignment with regulatory-driven payment network assessments.• Global Assessment Oversight: Responsible for the firm-wide PCI assessment program across global technology and business lines, leading a team of PCI professionals to deliver successful Reports on Compliance (ROC) and Attestations of Compliance (AOC).• Expert Advisory: Serve as a Principal SME for secure architecture and scope reduction, advising technology teams on maintaining compliance while scaling digital products.• Technology & AI Integration:* Leveraged Jules and Jira to streamline technical review workflows and bridge communication between engineering and audit teams.o Utilized LLM-driven automation and Microsoft Power Platform to modernize the ingestion of evidence, significantly reducing the manual burden on business units.o Leverage Archer and data ecosystem for centralized control mapping and real-time gap analysis.Industry Influence: Serve as the Primary Contact for the PCI Security Standards Council (SSC), representing JPMC’s interests in global standard-setting.

Education

• Computer Learning Center

  Network Technology and Systems Administration

Skills

• Integration
• Management
• Information Technology
• Team Management
• Strategic Planning
• Leadership
• Vendor Management
• Risk Management
• Project Management
• Governance
• Banking
• Process Improvement
• Outsourcing
• Servers
• Business Continuity
• IT Strategy
• IT Enabled Business Transformation
• Executive Management
• Business Process Improvement
• Enterprise Software
• Business Transformation
• Change Management
• Business Intelligence
• Security
• Collaboration
• Data Center
• Disaster Recovery
• Strategy
• Infrastructure
• IT Management
• Cloud Computing
• Business Analysis
• Pmo
• Virtualization
• Saas
• System Deployment
• Itil
• Crm
• Networking
• Program Management