Debbie Romano
Performance driven senior leader experienced in customer support, operations, client retention, workforce optimization, business process, and acquisition integration.
- Role
- Vice President, Commercial Excellence at Access | Information Management
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Debbie Romano
WHO I AM A performance driven senior leader experienced in customer support…
Experience
Vice President, Commercial Excellence
Access | Information Management
Dec 2021 — Present
Strategic leader and key contributor in creating, operationalizing, and executing the Go-To-Market Strategy. Focusing on the strategy and roadmap for continuous improvement of the go-to-market sales and account management teams. Execute plans focused on end-to-end process improvement by leveraging technology, prioritizing team member feedback, and aligning with partners to achieve even greater outcomes.
Education
Immaculata University
Master of Arts (M.A.), Organizational Leadership, Organizational Effectiveness, Organizational Leadership
2011 — 2014
Ramapo College of New Jersey
BS, Marketing
1981 — 1987
Skills
- Call Center
- Recruiting
- Performance Management
- Crm
- Analysis
- Enterprise Software
- Software Documentation
- Root Cause Analysis
- Vendor Management
- Saas
- Customer Service
- Contact Centers
- Customer Satisfaction
- Training
- Customer Relationship Management (Crm)
- Program Management
- Metrics Analysis
- Management
- Team Building
- Project Planning
- Organizational Change
- Process Improvement
- Leadership
- Account Management
- Change Management
- Mergers & Acquisitions
- Business Process Improvement
- Call Centers
- Software as a Service (Saas)
- Project Management
- Problem Solving
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