Debbie Purvis

Manager Customer Care Quality & Continuous Improvement Uk @FedEx

Gateshead, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2021 — Present

Manager Customer Care Quality & Continuous Improvement Uk @FedEx

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Newcastle upon Tyne, GB

SKILLS

Operations ManagementAccount ManagementAir FreightSupply ChainLogistics ManagementChange ManagementIntegrationManagementProject ManagementProblem SolvingCustomer ExperienceCustomer ServiceCustomer SatisfactionRelationship ManagementRelationship BuildingLeadershipStrategic LeadershipData AnalysisDigital MediaQuality ManagementPerformance ManagementPerformance MeasurementLogisticsBusiness Process ImprovementCoachingSupply Chain Management

ABOUT DEBBIE PURVIS

I have many years of experience working in customer service environments, which has given me the knowledge and confidence to successfully adapt to new challenges. I am very driven, self-motivated and have built excellent cross functional relationships within the business that I represent; this has assisted me greatly in supporting any business improvement initiatives. I have been fortunate to be able to engage with people from different cultures globally, this has been a great advantage in accelerating my development, helping me to understand diversity and to recognise and respect that value that comes with that diversity. In terms of my capabilities, I have a number of transferable skills. I have developed a good working knowledge of different software packages including Excel, PowerPoint and Word. My knowledge of cloud-based systems has also improved since working with the Salesforce.com applications. I have completed the APMP Project Management course. I have a committed and flexible approach to my work and will undertake additional steps to ensure every aspect of the commitments I give are fulfilled. I have previously worked with some great teams and people and have learnt from these relationships. I am an enthusiastic, positive individual who isn’t afraid to take on a challenge. I have a very flexible approach to my work and will take the necessary steps to ensure deadlines are achieved. I am used to working in a customer centric environment and look to create the best possible customer experience.

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Debbie Purvis — Manager Customer Care Quality & Continuous Improvement Uk at FedEx in Gateshead, GB | Unifers