Debbie Peltz
Senior Vice President at Proctor Loan Protector
- Role
- SVP Client Services at Proctor Loan Protector
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Debbie Peltz
High-performing, agile executive with 25+ years of hands-on leadership experience in business development, client service and operations. Action-oriented leader with strong sense of urgency and ability to communicate effectively and impactfully at the right altitude to influence internal and external clients, C-Suite level executives, as well as line of business and technology audiences. Skilled in sales development, relationship and product management, with proven ability to reduce costs and leverage strategic planning, project execution, and people management skills across varied industries.
Experience
SVP Client Services
May 2020 — Present · OH, US
Executive leader for three client-facing teams managing large profit center for online SaaS platform supporting business process outsourcing and self-service relationships. Continuous reinforcement of platform value proposition, application, and client satisfaction. Portfolio management of over 2MM loans, generating $100MM+ in 12-month rolling net written premium, resulting in 94% client retention rate. Responsible for delivering high net and gross revenue retention and reducing overall customer churn. Key advisor on transformation strategies and all client relationship initiatives for compliant change management execution. Transformed strategies for client relationship initiatives related to change management execution and regulatory adherence. Spearheading leading-edge solutions and actionable priority items to drive consistent delivery of all contractual client SLA and KPI metric performance. Senior stakeholder for required client system platform migration projects, actively supporting multiple business lines and operating units internally while collaborating with all external client audiences.
Education
Indiana Wesleyan University
Business, Management, Marketing, and Related Support Services
Indiana Wesleyan University
Bachelor's Degree, Bachelor of Science in Business Management
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