Debbie Marchand

Customer Service Manager at Rex Cut Products

Role: Customer Service Manager at Rex-Cut Abrasives
Location: Providence County, RI, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Customer Service Manager
Rex-Cut Abrasives
Jan 1981 — Present · Fall River, MA
Develop performance standards and goals for Customer Service staff keeping our customers at the priority position. Reponsible for daily supervision of performance, efficiencies, duties and internal processes. Assigns and directs workflow to ensure excellent service is delivered through staff planning/scheduling to meet or exceed department and company strategic goals. Maintains timely reporting guidelines to the Executive staff on all Customer Service aspects of the organization.

Skills

Assessing Technology Improvements
Plannning/Scheduling
Pricing Strategy
Direct Sales
Forecasting
P&L
Contract Negotiation
Strategic Planning
Esop
Conflict Resolution
Inventory Management
Customer Service
Selling
Profit
Account Management
Key Account Management
Outside Sales
Marketing Strategy
Business Development
New Business Development
Goal Tracking & Performance
Sales
Key Account Development
Cold Calling
Sales Presentations
Speed of Service
Organizing
Sales Process
B2b
Wholesale
Administrative Duties
Team Building
P&L Management
International Sales
Leadership Development
Organizational Development
Sales Growth
Adaptability
Operations Management
Customer Retention

Contact information

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Work email
•••••@rexcut.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Rex-Cut Abrasives

Wholesale · 29 employees · Founded 1928 · Fall River, Massachusetts, United States

Rex-Cut Abrasives supplies high performance abrasive products for metalworking industries. We are 100% employee owned and improving the daily grind. Rex-Cut is the oldest and primary manufacturer of cotton-fiber abrasive grinding and finishing products in the world. Our cotton-fiber products are manufactured with our signature abrasive material that can debur and finish and grind and blend, in just one step. This technology also allows for cooler operation, no loading, less chatter, and superior surface finishes. This abrasive material is manufactured right in our Fall River, Massachusetts plant, making all of our cotton fiber products Made in the USA. Our products are engineered for use on stainless steel, aluminum, mild steel, and exotic metals. In addition to cotton fiber abrasives, we offer many other specialty products for use on a variety of grinding, deburring, blending, and finishing applications. Rex-Cut offers premium Mounted Points, Type 1 Wheels, Type 27 Wheels, Quick Change Discs, Finishing Sticks, Cut-Off Wheels, Flap Discs, and Specialty Kits. Each product in our line offers our worldwide customer network time saving solutions. Industries we serve include Aircraft/Aerospace, Automotive, Tool and Die, Jewelry, Shipbuilding, Food Processing, and General Fabrication. In 2008, Rex-Cut became an Employee Stock Ownership Plan (ESOP) company. The ESOP has had a very positive effect on the company, as it created broad-based ownership among employees.

rexcut.com

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