Debbie Jones

Operations Service Delivery Manager @DXC Technology

Leading Lloyd\'s & Company Market technical processing teams circa 70 FTE, across multiple sites- Managing the settlement of £56 billion of accounting transactions processed through XIS/XCS- Resource management - Forecasting workloads and required resource levels. All aspects of recruitment- Drive up team productivity via change initiatives, new technologies & multi skill programmes - Measure technical & process quality: implement corrective action where target deviations occur- Monitor and report on performance against KPIs - Produce operational reports, MI, presentations and statistical data & analysis- Monitor the department’s budget, taking effective corrective action on deviations to plan- Provide input to and implement actions arising from the business planning process- All aspects of coaching, development and mentoring - Stakeholder management- Building and maintaining collaborative customer relationships