Debbie Debbie Ireland Chick
Customer Success Manager @QA Ltd
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WORK HISTORY
Customer Success Manager @QA Ltd
Managing the service delivery and customer success of QA’s key customers using a true partnership approach. Driving retention through contract governance, stakeholder management, SLAs, management information and continual improvement
ABOUT DEBBIE DEBBIE IRELAND CHICK
Experienced & efficient, working with a leading training provider managing key client Customer Success and Service Delivery of managed learning service contracts. Positioned as a client trusted partner to drive success and retention through contract compliance and governance with a focus on lean processes, continual improvement and quality control. Background includes Global Business Manager to rapidly expanding training consultancy, project management, PR and marketing account management and finance industry experience. Remaining calm under pressure, I enjoy the challenge of complex problem solving, varying workloads, competing priorities and demanding deadlines. APMG Change Management Practitioner, PRINCE2 practitioner. ITIL4 foundation qualified
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