Debbie Carango

About Debbie Carango

As Director of Event Technology at 160over90, I bring over twenty five years of expertise…

Experience

1. Director, Event Technology and Registration, Hospitality

   160over90

   Feb 2020 — Present

   Technology Implementation: o Created training and operating procedures for internal teams as well as client partnerso Developed plans and timelines for implementing new third-party vendor technologyo Vendor Managemento Oversee API implementations o Identify gaps in technology and implement recommended solutions via technology roadmap o Create and Maintain Technology Statement of Work and Statement of Processo Understand and Implement Onsite Technology needso Created and Implemented New Templates, Standard Operating Procedures and Training Guides o Continuous process improvement• Internal and External Collaboration: o Collaborate with Sales and Operations on identifying and implementing web, mobile and virtual event technology solutions to both internal and external clients o Develop and manage project budgets, timelines and vendor relationshipso Collaborate with leadership to guide technology decisionso Work with internal teams to enhance clients’ capabilities with API services to liaison between operations and third-party app technology vendorso Work with vendors and clients on data integration and security• Employee Engagement: o Develop new event technology team. established Registration Cvent Web Producers and Mobile Producers across multiple applicationso Developed and implemented cross training for Web, Mobile technology to engage employees for continuous job growth and cost-effective team utilizationo Manage and engage Customer Service teamo Implement new calling system for customer serviceo Implement and train customer service team on Zendesko Encourage an atmosphere of innovation and growth for teamo Monitor capacity utilization for budgeting growth of team. o Engage and train additional resources to assist team during high peak employee utilization

Skills

• Strategic Planning
• Social Media Marketing
• Strategic Partnerships
• Website Development
• Training
• Photoshop
• Budgets
• Graphic Design
• Event Management
• Strategy
• Team Leadership
• Social Media
• Project Management
• Dreamweaver
• Flash
• Event Planning
• Html
• Management
• Web Development
• Leadership
• Web Design
• Program Management
• Integration
• Css
• Email Marketing
• Weblogic