Debayan Kundu
Tech Support Specialist @ Infosys | Artist | Author |
- Role
- Technical Support Specialist at Infosys
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Debayan Kundu
Experienced IT Support Professional with expertise in Service Desk Operations, Desktop…
Experience
Technical Support Specialist
Apr 2022 — Present · Pune, IN
Job Role in brief – Handling, guiding, motivating team members also handling Global clients and VIP users in technical issues and requirements, like Outlook troubleshooting, Access issues in Active Directory, DevOps Tools, Microsoft Visio and Microsoft Project TroubleshootingTroubleshooting in Citrix VirtualizationTroubleshooting for Windows Direct Access/ AOVPN/Global ProtectUsage of Nextthink application to fetch user details for Troubleshooting purposes.Troubleshooting for Microsoft SQL visual management studio and other applications Creating accounts in Active Directory in different domain and Azure Active Directory adding groups / paths, Raising Incident tickets, working on Tasks tickets, Escalation calls, P3,P2 tickets etc.Experience in handling incidents/requests via \"Service Now\" and \"TRAX\" ticketing tool, Coordinate with IT teams to resolve advanced computer software and hardware problems, Dispatching of tickets to support engineers in absence of tech leads or duty manager, Delivered appropriate level of service based on Service Level Agreements (SLA).
Education
North East Frontier Technical University (NEFTU)
Master of Business Administration - MBA
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