Debasree Sekhar

About Debasree Sekhar

CAPABILITY PROFILE-28 + years of experience in the field of Customer Services,Operations and Training - Disability handling and customer satisfaction- Process and soft skills training- Enhancing Customer Service skills-Core experience in supplier development and supplier audits-Instrumental in designing SOPs for Quality Management System and implementation of the same- Mapping station’s performance through defined objectives, targets and programs- Well versed with Training process and imparting training to team members as well as suppliers- Instrumental in conducting Hazard and Risk analysis for entire station including high risk area and developing mitigation plan- Coordinating with International stations for developing best practices and promoting them in various stations- Instrumental in designing, implementation and testing of Business Continuity plan- Conducting internal audit for Quality and Safety and follow-ups for corrective and preventive actions- Qualified Internal Auditor for Quality Management SystemKEY SKILLS:Disability management, Airside Safety training, Enhancing Airside Safety, Customer management, Enhancing Quality Service standards, Training and support, Flight operations, Supplier management, EU Operations Audit, Recruitment, Team management, LeadershipEXPERIENCE:• Conducted inclusivity workshops, promoted accessibility and equal opportunities, supported policy development for disability inclusion• Skilled problem-solver with track record in developing and implementing innovative solutions to multi-faceted challenges.• Innovative change agent with a drive to bring new approaches to station in order to maximize revenue and customer engagement. • Project management and business skills with urgency to deliver integrated, customer-focused solutions while keeping all stakeholders positively engaged.• Problem solving, communication, consulting and relationship-building skills with the right attitude. • Entrepreneurial drive and rigour to develop and drive process efficiencyFlight operations, Safety, Compliance, EU Audits, Risk Management

Experience

1. Manager Ramp Training

   IndiGo (InterGlobe Aviation Ltd)

   Oct 2017 — Present · Gurgaon, IN

Skills

• Operations Management
• Airline Management
• Commercial Aviation
• Aviation Security
• Aircraft
• Lean Six Sigma
• Customer Service Management
• Flights
• Flight Safety
• Iata
• Amadeus
• Airport Management
• Change Management
• Safety Management Systems
• Team Leadership
• Training
• Airports
• Project Planning
• Risk Management
• Team Management
• Airlines
• Flight Planning
• Auditing
• Aviation
• Civil Aviation
• Aircraft Maintenance