Debasish Roy

About Debasish Roy

Certified PSM II, Azure Solutions Architect Expert, CISA, ITIL Expert, MCSE, A+Goal: With over 20 years of current experience, another 8-10 years down the line, I see myself as a CxO managing the IT division for non-IT organization.Specialties: Over 20 years of experience in large and complex program management, digital transformations, solutions, transition, delivery and service improvements in Digital Workplace Services, IT Service Management and Microsoft Azure.

Experience

1. Engagement Director

   Tata Consultancy Services

   Oct 2019 — Present · Kolkata, IN

   Working on transition and transformation for one of the largest French Pharmaceuticals company on behalf of TATA Consultancy Services under full covid impact towards on-time and in-budget service delivery. Scope includes Service Desk, On-site support, User Access Management, App Packaging, Collaboration and Productivity, Communications, Workstation as a Service, Asset management and other associated end user services for 130k plus users across the globe in 100 plus countries. The scope also includes managing end to end escalations and ticket management across a multi-vendor eco-system.

Education

• Shivaji University

  BE

  1998 — 2002

• Kendriya Vidyalaya

  1997

  1995 — 1997

Skills

• Solution Architecture
• People Management
• Windows
• Process Management
• Service Delivery
• Technical Support
• IT Outsourcing
• Global Delivery
• Documentation
• Team Leadership
• Disaster Recovery
• IT Governance
• Process Improvement
• Transition Management
• Team Management
• Vendor Management
• Solution Design
• IT Management
• IT Strategy
• Service Management
• Service Desk
• Outsourcing
• Project Delivery
• Remedy
• IT Service Management
• IT Operations
• Change Management
• Itil
• Active Directory
• Operations Management
• Offshoring
• Incident Management
• Data Center
• Requirements Analysis
• Pre-Sales
• Operating Systems
• Service Improvement
• Troubleshooting
• Resource Management
• Sla