Debasish Mishra
Senior Manager, Bharti Airtel Limited || Ex-Vodafone Idea Limited, Manager-B2B || Ex-SBI life Insurance || Ex-Jana Small Finance Bank || Ex-ICICI Securities Limited || Ex-HDFC Bank
- Role
- Senior Manager at airtel
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Debasish Mishra
To Manage Agency & Partner Network to ensure maximum efficiencies & productivity & Owns…
Experience
Senior Manager
Mar 2024 — Present
To Manage Agency & Partner Network to ensure maximum efficiencies & productivity & Owns customer experience & Drives Collection and Bad debt deliverables for circle.Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanismBad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s Agency Management and Process adherence - Ensure high productivity of CLCM Agency managementB2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reductionBilling related complain reduction – Complaints related to billing / No. of unique customer complainingChurn - drives churn through agency manpower
Education
BJB Autonomous College
Bachelor of Commerce - BCom
2007 — 2010
Regional College of Management (RCM), Bhubaneswar
Master of Business Administration - MBA
2010 — 2012
Bjb Junior College
Intermediate
2005 — 2007
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