Debasish Dey
Information Technology Lead delivery at AmFam; Ex IBM, Ex Wipro [MA or Remote positions only; mandatory H1 transfer needed (I140 approved)]
- Role
- Information Technology Program Manager - Homesite Insurance at Homesite Insurance
- Location
- Framingham, MA, US
- LinkedIn followers
- 500 followers
About Debasish Dey
Homesite Insurance, Boston, MA - June’ 16 - Present [Program Lead (Projects – IT Servicing and Delivery)]• Analyze & define ops business strategy to determine system architecture requirements to achieve business goals.• Formulate strategic plans for component development to sustain future project objectives.• Assist gathering detailed business requirements and use cases and translate technical specifications into product requirements.• Create team strategies and establish project scopes of work; communicate project deliverable timeframes and benchmarks to clients.• Develop data architecture design to facilitate targeted customer analysis.• Suggest architectural improvements, design and integration solutions, and formulate methodologies to optimize object-oriented software and database development.• Organize end-user training and problem analysis for servicing, Ops, Policy Admin, Billing.Amica Mutual Insurance, Lincoln, RI -Jan’ 13 to June’ 16To collaborate directly with 3 clients & 7 call center teams to architect & develop solutions for complex problems and opportunities for Amica Mutual – IBM partnered worldwide call center applications/processes.• Designed and implemented chat integration with Live Person that extended service offerings and increased revenue by 10% and increased custom satisfaction rates.• Designed and implemented back office transaction processing module saving average $200K per year and creating a new selling point for the company.• Directed the data and functional migration of a new system from a previous call center application to the Sales force application to secure a $2M signing.• Patented an integration solution between 2 applications leading to potential sales & infringement revenue for AmicaProvided the integration solution, implementation and support of a third-party solution. This global solution was implemented in 27 countries and 287 sales-front for Manulife Financial. Environments were Windows Server 2003 EE, Windows Server 2008 EE with NLB and SQL Server 2008 R2 EE (clustered) as database servers.• Designed, implemented and supported an integration solution between the HQ.Net and SharePoint applications to share data across global time zones.• Worked very closely with Global Project Teams including IT architects, Operational Architects to ensure the solution is compatible and a long term fit for the company.• Carried out application database upgrades, database backups, database restore, database performance, backup scripts, deployment of patches and maintained data files and transaction logs.
Experience
Information Technology Program Manager - Homesite Insurance
Jun 2016 — Present · Boston, MA, US
Adept IT‐Program Manager with 15 years of exp in Insurance (Guidewire), IT‐Servicing; post grad from VGSOM, IITKgp.
Education
Indian Institute of Technology, Kharagpur
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
B-Tech, Electronics and Instr. Engg
2003 — 2007
ICSE from Maria's Day School
ICSE, Science
1991 — 2001
University of Nebraska at Omaha
EMBA, Marketing/Marketing Management, General
2013 — 2013
ISC from Maria's Day School
ISC (+2), Science
2001 — 2003
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