Debasish Banik
Head of Customer Relations | CRM, Operations Management
- Role
- Head of Customer Relations at Mpower Financing
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Debasish Banik
Senior professional with extensive international experience in building and managing…
Experience
Head of Customer Relations
Dec 2022 — Present · Bengaluru, IN
Education
South Point
Physical Sciences
1980 — 1996
Calcutta University
Bachelor of Science (B.Sc.), Chemistry
1996 — 1999
Skills
- Change Management
- Training
- Relationship Management
- Bpo
- Outsourcing
- Banking
- Risk Management
- Team Management
- Performance Management
- Customer Service
- Transition Management
- Operational Risk Management
- Customer Experience
- Credit Cards
- Process Migration
- Leadership
- Service Delivery
- Business Analysis
- Mis
- Employee Engagement
- Offshoring
- Contact Centers
- Six Sigma
- Stakeholder Management
- Operational Efficiency
- Customer Relationship Management (Crm)
- Call Centers
- Management
- Process Improvement
- Management Information Systems (Mis)
- Operations Management
- Back Office
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