Debasish Banerjee
Head - Customer Support | Driving Customer Experience | ex-Tech Mahindra | ex-Vodafone | Customer Service | Healthcare, Telecom, E-Commerce | Delivery Operations Excellence | Outsourced Partner Management | PnL | BPO
- Role
- Assistant General Manager at Suraksha Diagnostics
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Debasish Banerjee
Accomplished Professional with 16+ years of rich industry experience. Extensive…
Experience
Assistant General Manager
Apr 2022 — Present · Kolkata, IN
Heading Contact Center/Helpline for the Organization - all communication channels - Voice (Inbound+Outbound), Chat & Email Support, Social Media (ORM). End to End Complaint/Feedback Management. Appointments Scheduling, Home Collection, Cross-Upsell Health packages etc. Responsible for Technology & Digital Transformation Projects w.r.t CRM. Cost Optimization etc.
Education
Karnataka State Open University
B.Sc. (IT)
ICFAI University
Diploma in Business Management
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