Debashree Tripathy

Customer Insights Analyst @Dwellant

In a fast-paced customer facing role seated within Customer Service team at Dwellant (UK Property Management Awards Winner 2022). Main responsibilities involve curating improvement and optimization parameters for all channels of Property customer experience management, by employing tools such as behavioral Customer Analytics, SQL reporting, dashboard/reports & proof of concept designing, portal testing, and documentation. Involves extensive root cause analysis, tracking customer growth and satisfaction parameters using dashboards and MS SQL report extraction, designing UAT testing plans for testing user experience issues for portal technical bugs, creating new and building onto existing Confluence documentation, and/or monitoring of all issues using an Agile project management plan. Acting as a Consultant, being a two-way bridge of service concerning property management clients comprising of Property Managers, leaseholders, Directors, 200+ Managing agencies, and contractors from both big names in Managing agencies, and small and medium enterprise (SMEs) contracting agencies, etc in a thriving UK Property Technology sector aka PropTech.