Debashis Ghosh

About Debashis Ghosh

Knowledge & Quality Manager in BPO - F&A Operations (Order To Cash / US Payroll)/ Service Desk Management (IT & Integrated Service Desks / Help Desks Management) Experience of 12 years + in Operational Management, worked across different industries like Investment Banking, Media & Entertainment, Automotive & Heavy Manufacturing Industries; proven experience of strong people management skills, Operational excellence & Service Desk Management, expert in Knowledge Centered Services concepts. Experienced in implementation of speech analytics tools in service desk support processes for advance analytics and agent\'s coaching. Domains Knowledge - • Service Desks - IT & Integrated Service Desks • F&A – Order To Cash (Cash Application, Credit Risk Management, Collection & Dispute Management), Accounts Payable (Invoicing & Vendor management) & US Payroll Operations Industries supported – • Heavy Manufacturing • Media & Entertainment • Automotive • Investment Banking

Experience

1. Training and Quality Manager

   Genpact

   Jun 2018 — Present · Hyderabad, IN

Education

• University of Calcutta

  B.COM

  2001 — 2004

Skills

• Bpo
• Customer Service
• Employee Engagement
• Business Process Improvement
• Finance
• Transition Management
• Vendor Management
• Financial Analysis
• Outsourcing
• Collections
• Service Delivery
• Operations Management
• Knowledge Management
• Process Improvement
• Process Excellence
• Performance Management
• Offshoring
• Payroll for North America
• Team Management
• Management Information Systems (Mis)
• Accounts Receivable
• Mis
• Process Management