Debarupa Roy
Program Manager (Incident Management) @Amazon
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WORK HISTORY
Program Manager (Incident Management) @Amazon
DE
EDUCATION
Nava Nalanda
Secondary, General Studies
Carmel Convent
Junior College, Business/Commerce, General
West Bengal University of Technology, Kolkata
Bachelor of Arts, Advertising
SKILLS
ABOUT DEBARUPA ROY
14 years in IT Service Delivery and Infrastructure Services, I bring extensive expertise in global Incident, Change, Release, and Problem Management. As an Incident and Project Manager, I ensure service restoration within SLA, oversee the Knowledge Base, develop SOPs, and lead Process Improvement initiatives. Working in ITIL environments, I leverage diverse tools to optimize business operations, address root causes of incidents, and strategize for Business Continuity for ensuring smooth operations during an onset of any external event.SKILLS:Incident, Change and ProblemManagement.IT Service Delivery.Quality Audit and Assurance.Process Management.Service Desk Operations andProject Management.ITIL & Prince 2.Vendor Partner & ClientManagement.Training and Development.Business Continuity Planning
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