Debarun Roy
Escalation Specialist || Resolution Advocacy || Research || Internal Audit
- Role
- Escalation Specialist at Amazon
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Debarun Roy
A competent, diligent and result oriented professional with experience in E-commerce…
Experience
Escalation Specialist
Jul 2020 — Present
Act as a primary interface between Amazon and various stakeholders including business partners.• Advocating the sellers with the correct resolution for the queries and making suggestion for performing better.• Contribute to a positive team environment and assist team members with difficult contacts.• Perform internal audit for phone, call and chats contacts and arranging coaching sessions• Demonstrate end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.• Presenting the company in a professional manner and working with escalation team to ensure sensitive issues are being managed appropriately.• Liaise with other departments such as Merchants Investigation and Payments team and performing regular followup to ensure one touch resolution.
Education
Army Public School
High School Diploma
2010
Bengal Institute of Business Studies
Master of Business Administration (M.B.A.), Marketing
2014 — 2016
Bengal Institute of Business Studies
Master of Business Administration
2014 — 2016
Dinabandhu Andrews College
Bachelor of Commerce
2010 — 2013
The Army Public School
HS, Business/Commerce, General
2008 — 2010
Army Public School
High School Diploma
2008
St. Joseph's School, Bhaktinagar
Secondary School, Elementary Education and Teaching
1995 — 2003
University of Calcutta
Bachelor of Commerce (B.Com.), Business/Commerce, General
2010 — 2013
The Army Public School
Secondary, Commerce
2003 — 2008
Skills
- Microsoft Excel
- Databases
- Sql
- Research
- Sharepoint
- Microsoft Sql Server
- Analytical Skills
- Microsoft Office
- Market Research
- Team Management
- Microsoft Word
- Management
- Team Leadership
- Xml
- Pl/Sql
- Software Development
- Business Strategy
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