Debarati Bhowmick
SaaS | CRM | B2B
- Role
- Executive, Customer Success at Capillary Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Debarati Bhowmick
A dedicated professional with a focus on enhancing my skills and using it in the best…
Experience
Executive, Customer Success
Mar 2024 — Present · Bengaluru, IN
Leveraged AI tools and prompt engineering to automate promotional workflows, minimizing manual effort andaccelerating campaign deployment.• Analyzed and interpreted Business Requirements Documents (BRDs) to ensure configurations aligned with clientobjectives and business goals.• Worked cross-functionally with Product and Engineering teams to troubleshoot and resolve complex customerissues, ensuring timely resolutions.• Documented configuration processes and contributed to the internal knowledge base, improving transparency andreducing onboarding time.• Monitored and improved customer satisfaction metrics, resulting in measurable CSAT score improvements.• Provided consultative product guidance to enterprise clients to improve feature adoption, reduce churn, andincrease customer lifetime value.• Handled configuration requests and resolved client tickets via CRM and ticketing platforms, consistently meetingSLA targets.• Shared customer performance insights through dashboards and data storytelling to uncover upsell opportunitiesand support renewals.
Education
Indian Institute of Management Rohtak
Executive Education
2025 — 2025
Techno Main - Salt Lake
Graduation
2019 — 2022
Gokhale Memorial Girl's School(C.B.S.E)
Higher secondary examination
2017 — 2019
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