Debapriya Mukherjee
Serving Notice Period: LWD - 28th April | Associate Developer: IVR | Java/Spring Boot, Avaya AAOD | GCP
- Role
- Associate at Cognizant
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Debapriya Mukherjee
Java Developer with 3 years of experience in enterprise application development, specializing in Java Spring Boot, RESTful APIs, and microservices within the Contact Center Technology domain. Demonstrated expertise in backend development, API integration, and production monitoring using tools like Splunk and New Relic. Proficient in Avaya Orchestration Designer (OD) IVR systems, Dialog flow, and Google Cloud Platform (GCP), with a solid foundation in software testing and Agile/Scrum methodologies.
Experience
Associate
Jul 2025 — Present · IN
Designed and developed IVR call flows using Avaya Aura Orchestration Designer (AAOD).– Developed and enhanced backend features using Java and Spring boot for IVR applications.– Collaborated with business analysts and project managers to gather and implement requirements.– Troubleshooted and resolved issues in IVR systems, ensuring optimal performance and user satisfaction, achieving a 70 percent increase in efficiency– Built dashboards in Splunk. Created Splunk alerts based on logs and automated the deployment of IVR prompts using a Bash script, saving approximately 15 hours weekly in manual efforts and enabling quicker updates to customer interaction processes.– Developed chatbot functionalities using Google Dialog flow.– Migrated legacy SOAP webservices to REST architecture. – Improved call flow response by optimizing SQL queries and Java logic – Monitored system health using Splunk and New Relic; improved uptime by 15% – Created and debugged backend services for contact center applications. – Integrated SOAP and RESTful APIs; maintained codebase via Git/SVN. – Conducted unit testing of IVR applications.
Education
St. Paul's Senior Secondary School
10+2 Standard , Business/Commerce,Computer Science ,Economics
2015 — 2016
St. Paul's Senior Secondary School
10th
2013 — 2014
Institute of Engineering & Management (IEM)
Bachelor of Computer Application, Computer Science and Applications
2016 — 2019
University of Engineering & Management (UEM)
Masters of Computers Application, Computer Science and Applications
2020 — 2022
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