Debankan Mondal

About Debankan Mondal

Dynamic Knowledge Management professional driving AI-enabled digital transformation through strategic knowledge governance, SharePoint intranet design, and intelligent automation. Proven experience in designing and leading innovative, data-driven knowledge ecosystems that enhance collaboration, accelerate content discovery, and enable operational excellence. Skilled in Power Platform, ontology and taxonomy management, metadata governance, and knowledge analytics, transforming intellectual capital into accessible, actionable insights. By integrating Gen AI and process automation, deliver measurable gains in process efficiency, workflow optimization, and knowledge reuse. Adept at managing cross-functional initiatives, fostering a culture of knowledge sharing, and implementing governance models that strengthen enterprise knowledge maturity. Passionate about building scalable KM solutions that align with business strategy, elevate user experience, and drive organizational growth. Currently evolving toward managerial and leadership roles, bringing a blend of strategic vision, technical expertise, and a results-oriented approach to knowledge management, automation, and AI-driven content transformation.

Experience

1. Senior Specialist - Knowledge Management

   Mercer

   Mar 2025 — Present · Gurugram, IN

   Driving Knowledge Management transformation at Mercer using AI, automation, and analytics to elevate intranet performance, metadata governance, and knowledge discovery- Knowledge Management Strategy & Execution: Partner with cross‑functional leaders to align KM frameworks with business objectives, improving knowledge accessibility, collaboration, and reuse across practices- SharePoint Intranet Development & Administration:Design, build, and maintain SharePoint Online solutions—leveraging UX/UI design, metadata optimization, and site analytics to drive engagement and adoption- Information Architecture & Metadata Management:Develop robust ontology, taxonomy, and metadata tagging systems to strengthen enterprise search, content categorization, and findability using Microsoft 365 tools- Knowledge Analytics & Insights:Implement analytics dashboards and reporting to track knowledge usage, content lifecycle translating insights into actionable process improvements- Automation & Gen AI Integration:Build intelligent workflows using Power Automate, Cognitive Search, and Gen AI applications to automate content migration, cataloging, archival, and knowledge tagging- Knowledge Curation & Governance:Establish governance models, SOPs, and compliance frameworks for knowledge lifecycle management, ensuring accuracy, accountability, and alignment with policy standards- Process Efficiency & Operational Excellence:Review and standardize 600+ KM deliverables, driving efficiency, reducing redundancies, and establishing quality metrics for continuous improvement- Change Management & Adoption Enablement:Drive KM adoption across business lines through stakeholder communication, user training, and capability‑building initiatives for new hires and functional teams- Innovation & Digital Transformation:Champion the use of AI, data analytics, and automation to evolve Mercer’s knowledge ecosystem into an insight‑driven, intelligent repository.

Education

• Institute of Public Enterprise

  PGDM, Business Administration and Management, General

• Kalinga Institute of Industrial Technology, Bhubaneswar

  Bachelor of Technology - BTech, Mechanical Engineering

  2014 — 2018