Debanjan Chatterjee

Customer Support Operations Manager @HDFC Life

Kolkata, IN

Responsible for resolving customer queries and service requests received through email (NRI Helpdesk) and call center.Ensure service interactions are dealt with promptly including service recovery.Coordinate with internal teams to ensure the requests are closed in a timely manner.Deliver best in class customer experience in the service interactions leading to improved VOC.Identify gaps in existing processes and work with various project teams to drive improvements.Ensure SLA\'s, TAT\'s, Productivity and Quality metrics are met as per defined targets.Monitor quality of the transactions, inbound and outbound interactions improve connect with customers through engagement activity.

Global Institute of Management & Technology

Engineer’s Degree

WBBSE

Secondary

WBCHSE

Higher Secondary