Debanjan Chatterjee
Associate Service Operation Manager/ Customer Service / Grievance Redressal / Audit Assistance ( NRI Helpdesk)
- Role
- Customer Support Operations Manager at HDFC Life
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Debanjan Chatterjee
Capable customer service operation manager with handling Email support ( NRI Helpdesk)…
Experience
Customer Support Operations Manager
Jun 2022 — Present · Kolkata, IN
Responsible for resolving customer queries and service requests received through email (NRI Helpdesk) and call center.Ensure service interactions are dealt with promptly including service recovery.Coordinate with internal teams to ensure the requests are closed in a timely manner.Deliver best in class customer experience in the service interactions leading to improved VOC.Identify gaps in existing processes and work with various project teams to drive improvements.Ensure SLA\'s, TAT\'s, Productivity and Quality metrics are met as per defined targets.Monitor quality of the transactions, inbound and outbound interactions improve connect with customers through engagement activity.
Education
Global Institute of Management & Technology
Engineer’s Degree
2011 — 2015
WBBSE
Secondary
WBCHSE
Higher Secondary
2009 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.