Debanjan Bhattacharyya
Consultant at Capgemini leading global customer engagement strategies
- Role
- Consultant at Capgemini
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Debanjan Bhattacharyya
At Capgemini, my focus has been on elevating customer engagement through strategic…
Experience
Consultant
Jan 2022 — Present · Kolkata, IN
Develop strategies for integrated customer reference engagement plans that showcase customer success via a variety of deliverables including written, video, and peer-to-peer customer stories, quotes, business and technical case studies, and slides. • Manage key internal transformation programs by accessing the current landscape, providing insights, planning, action, and managing delivery with diverse stakeholders in a global environment. • Project health analysis through the project management tool - MS Project & Jira and preparing the dashboard via Power Bi. • Project demand generation through scope/opportunity plan. • Plan and execute co-creation workshops and/or interviews with stakeholders to produce the process and experience designs. • Identify areas of inefficiency or user pain points and recommend business process optimization and/or CX interventions. • Understand digitization and customer experience strategies and apply them appropriately to optimize processes and user journeys. • Project controlling by various methodologies like Waterfall, Agile.
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