Debanjali Hore
Senior Manager@ Genpact | PMP, Lean SIX Sigma MBB
- Role
- Service Delivery Manager (Pex) at Cognizant
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Debanjali Hore
Transformation leader with 12+ years of experience driving digital excellence across HR, BFSI, and customer service domains. I specialize in AI-led automation, RPA, and GenAI, delivering multimillion-dollar savings, 30%+ CSAT boosts, and 15% AHT reductions. Certified PMP, Lean Six Sigma Black Belt, and Scrum Master, I’ve led enterprise-wide initiatives at Cognizant, Concentrix, and TCS—most recently deploying LLM-powered virtual agents to elevate HR service delivery. Passionate about process design, compliance, and innovation that scales.
Experience
Service Delivery Manager (Pex)
Jul 2025 — Present · Kolkata, IN
Education
Holy chilld girls high school
Bsc, Bio science
Calcutta University, Kolkata
Bachelor of Applied Science - BASc, Zoology/Animal Biology
2009 — 2011
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